Following up on my previous blog about automating web apps with UI Flows, it’s time for legacy applications. I will show you how desktop UI Flows for windows applications can automate manual entries in legacy systems.
Imagine you are a call center agent and a new customer is calling to place an order. You enter their contact information and order details in your modern CRM system. However your organization still has a legacy order delivery system. Therefore you need to enter all information regarding their order again inside that application.
This can now be automated using Power Automate UI Flows! I record a UI Flow to enter contact information into this legacy system. A regular Flow inside a model-app starts the UI Flow. After the desktop UI Flow creates the contact in the legacy system a unique identifier is created. We grab the unique identifier of the just created contact. And as a result we can add this to our contact record in the Common Data Service. Let’s check out more details.
